TruMedic Reviews

By far the worst experience ever. I purchased the Etude Massage chair for quite a chunk of money. I did my best to assist the company with the troubleshooting of it - sent videos, comments, tested it this and other way, and everything they've asked for. The wait time for technician - 1 month! The technician they sent in, said he is dealing with this chair for the first time in his life and could not do anything. Then they stated the the function for "neck and shoulders" massage that actually massages your butt is "by design" and refused to proceed with it any further. I spoke to the store who sold us this chair and they stated there were multiple complaints about this function as well as others to which TruMedic will refuse to take any action addressing it. I ended up with returning the chair to the store (not without a fight, but thanks to them) and buying a different brand.

I have rarely experienced such amazing customer service as I have with your handling of the problem with my Trumedic Magichands Shiatsu massager. Immediate response to my enquiry to a no-hassle solution. Well done!

My massager stopped working, and TruMedic was very prompt and helpful in ensuring I got a new one quickly. Very happy with both the product and the service! Thanks Leena!

I experienced a leaking air bag in both arms and had a pleasant experience with Leela.

She provided videos and pictures on what to check for and was able to diagnose the problem. The parts came very quickly and Leela even emailed me to follow-up on if the issue was solved.

We had ordered our product through amazon and it didn't work. TruMedic promptly gave us a postage paid return shipping label and shipped us out a new one. It works great. Thanks so much!

It’s a long story but I will make it short . Trumedic neck massager was given to me as a good well but it stopped working after while . I emailed to the company and without any proof of sale or without any question or delay they sent me new machine. Which is even higher and newer model .
Great company and great service.
Buy without hesitation

This is a fantastic company. I am extremely please with their products. My parents have the Cadenza massage chair and i have the Coda Massage chair. We both love them!

I have purchased 4 TruMedic devices and been happy with all of them. I like them so much I have a massager for the office and at home.

Unfortunately, one of the massagers had an issue. But I was very impressed with the customer support I received. They helped to trouble shoot and when the device was found to be defective they shipped out a replacement. The customer support and follow-up start to finish was very white glove. 100% would recommend to a friend and will buy from again.

This company is such a scam. I ordered a foot massager months ago off of Poosh link (Kourtney Kardashians) trusted brand go to website and it has been months and I still haven’t received my item or even a tracking number. I reached out to Trumedic costumer service by phone, email and instagram multiple times and no one has helped me or even responded!! Then a sponsored ad showed up for them on my home page and I started to see multiple people commenting on the ad complaining about the same thing I was experiencing, when I went back on there instagram page the comments had all been deleted. This company is such a fraud and I would not recommend anyone buying anything from them - no matter who is endorsing them (clearly those who are endorsing this company are unaware of their lack to deliver the actual items customers have paid for.)